1. Data controller
Platoria is a technology platform for restaurants that helps manage orders, digital menus, operational reports, kitchen, waiter, cashier and business analytics.
For privacy inquiries or requests related to personal data, you can write to platoria@itsdavidg.co or contact us on WhatsApp at +57 301 472 3328.
2. Information we may collect
Depending on how the platform is used, we may collect:
- Customer contact data: name, phone, email and delivery address when the customer places an order.
- Order data: table, products, quantities, order notes, status, payment method, total amount, delivery fee and service ratings.
- Support messages: conversations or notes associated with an order between the customer and the restaurant team.
- Restaurant user data: names, emails, usernames, roles, access and operational activity of administrators, kitchen, waiters and cashier.
- Restaurant business data: name, menu, prices, hours, social media links, contact details and payment configuration.
- Technical and browsing data: IP address, conversion events, cookies, pages visited, advertising identifiers and site usage metrics.
- Operational analytics data: service times, table states, order activity, and kitchen, waiter, cashier and performance reports.
3. Purposes of using the information
We use the information to:
- Process orders, deliveries, payments, service states and communication between customer and restaurant.
- Show operational and analytical reports to the restaurant.
- Manage restaurant accounts and system users.
- Improve the customer experience and the quality of service.
- Send requested information, demos, support or commercial communications related to Platoria.
- Measure advertising campaigns, conversions and website performance.
- Comply with legal, accounting, contractual and security obligations.
4. Cookies, advertising and third-party tools
We may use cookies, pixels and similar technologies to measure visits, conversions and campaign effectiveness. This may include tools such as the Meta/Facebook Pixel, server-side conversion events, Google Analytics or other measurement platforms.
These tools may receive technical information such as the URL visited, the event performed, browser identifiers, advertising cookies, IP, device and data required for ad attribution, in accordance with their own policies.
5. Payments and external providers
When a restaurant enables online payments, Platoria may integrate with external providers such as Wompi. Platoria does not store full card data. Payment processing is performed by the payment provider, under its own security and privacy policies.
6. Data retention
Operational information may be kept for as long as necessary to provide the service, enable historical reports, comply with legal obligations or fulfill restaurant requests. Historical retention plans may vary according to the configuration contracted by each restaurant.
7. Sharing of information
We do not sell personal data. We may share information only when necessary to operate the platform, provide support, process payments, analyze campaigns, comply with the law or by instruction of the restaurant that uses Platoria.
End-customer data belongs to the restaurant that receives the order and is processed to enable the provision of the service.
8. Security
We apply reasonable technical and organizational measures to protect information, including role-based access controls, cloud infrastructure, per-restaurant separation and security practices to reduce unauthorized access, loss or improper modification of data.
9. Rights of data subjects
Data subjects may request access, update, correction, deletion, withdrawal of consent or information about the use of their personal data, subject to applicable legal and contractual obligations.
To exercise these rights, write to platoria@itsdavidg.co stating your name, a contact detail and the specific request.
10. Changes to this policy
We may update this policy to reflect legal, technical or functional changes. The current version will always be available on this same page.